Just Your Type provides free technical support for its server and software. However, due to the breadth of services requested, we must set guidelines regarding the scope of these free services.
Just Your Type has no obligation to provide services in the following areas. Any discretionary support provided is on a "commercially reasonable efforts" basis and is dependent upon the availability of resources and appropriately skilled personnel.
Website design services.
Just Your Type provides Webmaster, HTML, and Graphics services. These services are provided at a cost to the Client based on the scope and complexity of the service(s) provided.
Services related to installing, uninstalling, configuring, or troubleshooting third-party scripts or programs. Such services will be billed according to difficulty and scope of problem.
Just Your Type enables you to run almost any script or program of your choice on your account. However, we can only support scripts that are pre-installed and configured by us. Third-party scripts are your responsibility to install and maintain.
Just Your Type reserves the right to include or remove third-party scripts and services for Client websites. The time associated with problem identification/resolution will be billed (rate contingent on complexity of problem) if the primary cause is determined to be the utilization of third-party software.
Just Your Type does not allow BETA software to be installed.
Non-Just Your Type standard system configuration.
Non-standard configuration includes but is not limited to: change in server paths, changes to the server configuration files, and changes to the procmail files.
Acceptable customized configuration outages.
If you request an acceptable customized configuration such as MX settings or DNS CNAME, Just Your Type is not responsible for outages that occur between your server and the end service, or outages experienced with the end service in question.
If you choose to direct your e-mail alias and MRA accounts to an outside service, Just Your Type is not responsible for the quality and reliability of that outside service.
Misuse of server or services.
Just Your Type is not responsible for any and all client or third-party negligence, misuse, or abuse of the hardware and software provided.
Just Your Type is not responsible for any and all hacker attacks and/or security breaches on servers where the client does not follow proper password and security measures, and/or where the client shares the account password with third parties.
Just Your Type will use best efforts to thwart hacker attacks that are not the result of a negligent user.
Third-party sabotage such as "denial of service" attacks are supported on a "best efforts" basis only.
FORCE MAJEURE: Just Your Type shall not be deemed in default or otherwise liable under this Agreement due to its inability to perform by reason of any fire, earthquake, flood, epidemic, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of God, embargo, war, act of public enemy, or any municipal, county, state, national, or international ordinance or law or any executive, administrative, judicial or similar order (which order is not a result of any act or omission to act which would constitute a default under this Agreement), or any failure or delay of any transportation, power, or other essential thing required, or similar causes beyond the Company's (Just Your Type's) control. Any delay in performance shall be no greater than the event of force majeure causing the delay. If an event of force majeure continues uninterrupted for a period exceeding five (5) days, Customer may elect to terminate this Agreement upon notice to Company, but such right of termination, if not exercised, shall expire immediately upon the discontinuance of the event of force majeure.
Setup times.
Just Your Type hosting accounts will be set up and domain names will be registered within 24 hours of the time the order is processed. All new orders are processed upon receipt of payment, so long as payment is received before 3pm Pacific Time on any given business day. If you are ordering after 3pm Pacific Time on a Friday, your order will be processed on the following Monday.
Even though Just Your Type employs reliable, industry standard third-party operating system and server software, Just Your Type is not responsible for supporting software problems associated with such third-party software.
Just Your Type reserves the right to take emergency administrative measures including, but not limited to deletion of logs, core dumps, and large e-mail file purges to ensure proper and optimum server operation.
Just Your Type shall not be responsible for failing to register a domain name, should another party register the same domain between the time that you submit a request for the domain name and the time that the domain is actually registered.
Just Your Type shall use commercially reasonably efforts to provide any services performed under this policy. However, you agree that Just Your Type's maximum liability to you under any provision of this policy, or any transaction contemplated under this policy shall be limited to the amount actually paid by you to Just Your Type for such transaction. IN NO EVENT SHALL JUST YOUR TYPE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF ITS PERFORMANCE OR FAILURE TO PERFORM PURSUANT TO THIS POLICY, EVEN IF JUST YOUR TYPE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.
This Service Agreement and Just Your Type's policies are subject to change by Just Your Type without notice. Continued usage of the Services after a change to this Agreement by Just Your Type or after a new policy is implemented and posted on the Just Your Type (JYT) Site constitutes your acceptance of such change or policy. We encourage you to regularly check the Just Your Type (JYT) Site for any changes or additions.
No part of this publication may be reproduced in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise, without the prior written permission of the publisher.
